Refund policy

Due to the nature of our products, all sales are final once an item has been opened or removed from its original packaging. We do not accept returns or exchanges for opened or used squishies.

Damaged During Shipping

If your item arrives damaged as a result of shipping, please contact us as soon as possible after delivery.

To be eligible for a replacement or refund, you must provide:

• Clear photos and/or video showing the damage to the item.
• Photos of the original packaging and shipping package when applicable.
• Your order number and a brief description of the issue.

Please do not discard the item or packaging until we have reviewed your claim.

Once the damage has been verified, we will determine whether a replacement or refund is appropriate based on the circumstances.

Damage claims cannot be approved without photo or video documentation.

Please Note

Minor variations in color, pattern, shape, texture, or appearance that are normal for squishy products are not considered damage or defects.

We want your order to arrive exactly as expected. If there is a legitimate problem with your shipment, contact us and we’ll work to make it right.